Last Updated: Aug 27, 2015
Collection of Information
Sproute collects certain information that is necessary to fully service your Sproute account. As a customer, you will be asked to provide Information that is needed in order to create your Sproute account and fulfill our service commitment to you such as your e-mail address and billing information. Sproute may use this Information for editorial and feedback purposes, marketing and promotional purposes, for statistical analysis, product development and in connection with our partners, publishers, advertisers or connected sites.
Sproute collects certain information that is necessary to operate your organization's network such as routes and topology. The information is used to make sure your network functions as desired.
Sproute collects Derived Data when the Sproute Service is deployed on your network and device(s). “Derived Data” means data about the application flows in your network and other similar data related to your network's performance.
Derived Data we collect is primarily used to display network performance information and possible alerts back to you. It is also used by Sproute personnel to answer questions that clients may have about their account and to develop and improve our products. Sproute may also aggregate Derived Data across multiple accounts and use this data to create and publish industry benchmarks or comparative application performance metrics.
Sproute stores data following schedules. All data collected is retained for 24 hours. Beyond a day, data is aggregated and retained upto a year in a hierarchical fashion. Data that falls outside of the retention window will eventually be overwritten unless you have requested another arrangement with your Sproute account manager.
Like any business interested in attracting and offering the highest quality of service to customers, Sproute may gather voluntary information about our customers from time to time. In addition, customer comments and inquiries are collected and stored for each customer that submits them. This information is collected and stored with the customer’s individual Sproute account information.
Sproute may occasionally conduct user surveys to better target our service offering to existing as well as new customers. We sometimes share aggregated demographic information in these surveys with various business partners. Participation in our customer surveys is voluntary.
Sproute may offer incentive programs to customers, visitors to the Sproute Web site, the general public and individuals identified through direct mail lists. These offerings are promoted on the Web site, advertisements, and press releases. Because the rules and terms of each program can vary, all information about each program is clearly posted during the event. All such programs are conducted in full accordance with United States federal and state laws.
Sproute may institute referral programs or similar programs, such as the “Tell a Friend” program. Sproute’s “Tell a Friend” program allows customers to receive credit for each individual (a “Referral”) that, as a result of their recommendation, also becomes a customer.
Cookies and Web Beacons
We do not control the use of our partners’ cookies or do not track policies and expressly disclaim responsibility for information collected or tracked through them.
Web sites may contain an electronic file called a “web beacon” that allows a website to track users who have visited that page or to access certain cookies. Sproute may use web beacons.
Information Collected from Other Websites and Do Not Track Policy
Use and Disclosure of Information
Except as described in this Section, Sproute will not divulge any of your personal information, contact, financial, bill history, or geographic location — to any other organization unless (1) you give Sproute explicit and specific, prior permission (for example, if you opt-in to a sponsorship offer from one of our partners), (2) the disclosure is required by law or by legal process authorized by a court of competent jurisdiction, (3) Sproute suspects fraud by a customer involving Sproute, in which case Sproute may investigate and report any evidence, including personal information, to law enforcement officials and to the courts in the course of seeking remedies at law and equity, and/or (4) you make an inquiry, request or complaint that requires follow-up and we share your information with others to satisfy your inquiry.
We may use your information in aggregate form, or in connection with our partners, publishers, advertisers or connected sites.
Sproute may choose to buy or sell assets or companies, or merge with or into other companies. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if Sproute (or its assets) are acquired, or if Sproute goes out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party.
We may email you about products and services that we believe may be of interest to you. If you wish to opt-out of receiving marketing materials from us, please follow the instructions at the bottom of each email for opting out. Please note that if you do not want to receive legal notices from us, those legal notices will still govern your use of the Services, and you are responsible for reviewing such legal notices for changes.
In instances where Sproute and a partner jointly promote the Sproute service, Sproute may provide that partner certain information, such as the e-mail address, for the sole purpose of allowing Sproute and the partner to evaluate the promotion.
Correcting and Updating Your Information
As a Sproute customer, you are in full control of the information that we maintain to service you. You can change your information at any time and as often as necessary via our Service.
Information about a customer may be withheld or exempted from deletion if this is required by law, is part of a fraud investigation or is required for accounting and audit purposes.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: email@example.com.
If you have provided us with a means of contacting you, we may use such means to communicate with you, for example, about your use of the Services. Sproute automatically opts customers for such communication.
At any time, customers can contact Sproute to opt-out of any of our communication, promotions, and programs by writing to us at firstname.lastname@example.org.
Please note that if you do not want to receive legal notices from us, those legal notices will still govern your use of the Services, and you are responsible for reviewing such legal notices for changes.
Your account information is protected by a unique User Identification and password. Your User Identification and password are kept confidential because it is the key to accessing the information held by Sproute about you. If your computer or other device is accessible to or by others, please log out of the Sproute site before you leave it. Security is also provided through your web browser, which supports encryption with the SSL (Secure Sockets Layer) security protocol.
Sproute has instituted internal safeguards to reduce the likelihood of accidental disclosures and unintended access of your information (although it is impossible to eliminate this possibility completely). In general, all employees, contractors and other companies engaged by Sproute are contractually required, through signed, internal non-disclosure agreements, to keep your Personal Information confidential and not to use it in any way other than what is necessary to perform their work for Sproute. Violations of these policies can result in termination in the case of employees, the severing of contractual obligations in the case of contractors and other companies, and in civil and criminal penalties if warranted and applicable by law.
While Sproute uses significant measures to protect the security of your information, no security measures are foolproof, and Sproute does not guarantee that your information will remain confidential.
This privacy and security pledge is part of our contract with you. Thank you for choosing Sproute Networks, Inc.